Privacy Policy - Codex Web Development

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Privacy Policy.

Last updated: 6 October 2026

Codex Web Development ("we", "us", "our") provides web design, SEO and social media management services from Thanet, Kent, serving clients across Kent, Essex, Sussex, Surrey and London. This policy explains what personal data we collect through codexwebdevelopment.co.uk, why we collect it, who we share it with, and the rights you have over it.

We are the data controller for the personal data described in this policy. If you have any questions, contact us using the details at the bottom of this page.

1. Who we are

Codex Web Development
Thanet, Kent, United Kingdom
Telephone: 01843 278924
Email: ryan@codexwebdevelopment.co.uk

We are a service-area business and do not operate from a public-facing office, so we don't publish a street address.

2. The personal data we collect

We only collect what we need to respond to enquiries and deliver our services:

  • Contact details — name, email address and phone number, submitted through our contact and enquiry forms, by email, by phone, or via WhatsApp.
  • Enquiry and project details — anything you tell us about your business and what you're looking for, so we can quote and deliver the right service.
  • Technical and usage data — collected automatically when you browse our site, including your device type, browser, approximate location, pages viewed, and how you interact with the page (see "Cookies and tracking" below).

We do not knowingly collect financial account details, government ID numbers, or any special category data through this website.

3. How we use your data

  • To respond to your enquiry and provide a quote.
  • To deliver the website, SEO or social media services you engage us for.
  • To send service-related updates (e.g. about a project you've asked us to deliver).
  • With your consent, to send marketing emails via MailerLite.
  • To understand how visitors use our site, so we can improve it, and to measure whether our advertising is working.

Our legal basis for this processing is: your consent (marketing emails, non-essential cookies), performance of a contract or steps towards one (responding to quote requests and delivering services), and our legitimate interest in running and improving this website.

4. Cookies and tracking technologies

We use the following third-party tools on this site. Where a tool is not strictly necessary for the site to function, we only run it with your consent.

  • Google Analytics (GA4), via Google Site Kit — to understand site traffic and how visitors use our pages.
  • Google Ads conversion tracking — to measure the results of our Google Ads campaigns, including click‑to‑call tracking.
  • Meta Pixel — to measure and improve our Facebook/Instagram advertising, and to show relevant ads to people who've visited our site.
  • Microsoft Clarity — to record anonymised session recordings and heatmaps so we can see how visitors use the site and improve it. Clarity masks sensitive form inputs by default.
  • MailerLite — our email marketing platform, used only to email people who have actively subscribed.
  • GoHighLevel / LeadConnector — powers some of our enquiry forms and lead-tracking scripts (link.msgsndr.com, leadconnectorhq.com), so we can receive and follow up on form submissions.

You can control cookies through your browser settings, and most browsers let you block or delete them. Blocking some cookies may affect how the site works. Where we use a cookie consent banner, you can also change your preferences there at any time.

5. Who we share your data with

We share personal data with the third-party service providers above, each acting as a processor under their own terms and privacy policies: Google (Analytics, Ads, Site Kit), Meta Platforms Ireland Ltd (Meta Pixel), Microsoft (Clarity), MailerLite, and GoHighLevel/LeadConnector. We also share data with our website hosting provider so the site can run.

We do not sell your personal data. We only share it beyond the above where required by law, or to protect our legal rights.

6. International transfers

Some of the providers listed above are based in, or transfer data to, the United States or other countries outside the UK. Where this happens, the provider is either certified under an approved data protection framework (such as the UK Extension to the EU-US Data Privacy Framework) or we rely on Standard Contractual Clauses to ensure your data is protected to UK standards.

7. How long we keep your data

We keep enquiry and client data for as long as needed to deliver our services and meet our legal and accounting obligations, and then delete or anonymise it. Analytics and advertising data is retained according to each provider's own default retention settings (typically 14 months for Google Analytics). You can unsubscribe from marketing emails at any time, which stops further emails and removes you from active campaigns.

8. Your rights

Under UK GDPR, you have the right to:

  • Ask us what personal data we hold about you, and get a copy of it.
  • Ask us to correct inaccurate data.
  • Ask us to delete your data, where there's no good reason for us to keep it.
  • Object to or restrict how we use your data.
  • Withdraw consent at any time, where we rely on consent (e.g. marketing emails, non-essential cookies).
  • Ask for your data to be moved to another provider, where technically possible.

To exercise any of these rights, email ryan@codexwebdevelopment.co.uk. If you're unhappy with how we've handled your data, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

9. Security

We take reasonable technical and organisational measures to protect the personal data we hold, including restricting access and keeping our website software up to date. No method of transmission over the internet is 100% secure, so we can't guarantee absolute security.

10. Changes to this policy

We may update this policy from time to time, for example when we add or remove a tool from our site. The "Last updated" date at the top of this page shows when it last changed. Significant changes will be reflected here; please check back periodically.

11. Contact us

If you have any questions about this policy or how we handle your data, contact us at ryan@codexwebdevelopment.co.uk or call 01843 278924.